Users can't sign into their QuickBooks online accounts due to QuickBooks Error 9997. This error completely prevents you from proceeding with any QuickBooks operations. Most users might consider the procedure to fix QuickBooks Error 9997 as a daunting task, but if you know the right set of troubleshooting steps, it's easy to uproot this error. So, stay glued to this article till the end.
What provokes QuickBooks error 9997?
• Poor internet connection is thefirst cause.
• Another reason could be anover-accumulation of temporary files in your system.
• Your bank's website may not beaccessible through QuickBooks because server maintenance is going on in the
background.
Symptoms that come alongside Error 9997
• You can't make transactionsthrough QuickBooks Online, no matter how many times you try.
• It takes a long time for yourPC to respond to your inputs.
• Another big sign of this erroris that QuickBooks crashes all of a sudden.
Steps to rectify the QuickBooks online banking error 9997
Checkout these quick methods in order torectify the banking error 9997:
Step 1: Change theFile Extension
This error can sometimes be fixed by makingchanges to the fileextension. Go to the company file and change the extension from .qbw to otherextension. Then, check to see if changing the extension fixed QuickBookserror code 9997.
Step 2: Update yourantivirus
You can also avoid this error by making sureyour antivirus is up to date. Run a system scan right after. This will get rid
of any viruses or other bad software on your PC. If a virus is found after the
scan is done, move the infected file right away to the Quarantine folder.
Step 3: Use theprivate mode to navigate to QuickBooks Online
• To sign into QuickBooks Online,you must open the Incognito tab or Private browsing window in your web browser.
After that, go to QuickBooks Online using this Incognito tab.
• Choose the Banking option andthen click the Edit button.
• Click the option to Editsign-in information.
• Now you have to type in yourbanking information.
• After putting in theinformation about your bank, click on the Save and Update tabs to restore the
connection.
• Then, click the Review buttonto double-check the accuracy of the steps performed earlier.
Step 4: RestoreCompany File backup
• Open the QuickBooks applicationfirst.
• Choose the Open or RestoreCompany tab.
• Then, click the option toRestore a backup cop.
• Press Next.
• Pick the option to back uplocally.
• Once you have chosen the localbackup, click on Next again.
• Choose where you want yourbackup company file to be stored.
• In this case, you must choosethe backup file that ends in .qbb. After that, click the "Next"
button and then tap the "Open" tab.
• Choose Save-in from thedrop-down menu, and then navigate to the location you want to restorethe QuickBooks backup file to.
• By entering the new companyfile name in the File-name field and selecting the Save as option, you can
ensure that the recovered file is automatically stored in the .qbw format.
• Select "Yes."
• Type "Yes" and press"Enter" to confirm the overwrite process.
Step 5: Clearbrowser cache
• In your web browser, open a newtab.
· When you open Google Chrome, goto More Tools and then choose the option to Clear Browsing Data.
· In this section, you have tocheck the boxes for Cached Images and Files, Other Site Data, and Browsing
History.
• Soon after, click on the optionto Clear the data.
· After you clear the cacheddata, you must now get rid of the temporary files. Follow the steps to get rid
of the temporary files.
· Open the Run window (Short key:Windows + R).
· Now, type %temp%, and then pressthe Enter key.
· A window appears with thefolder for temporary files. In this case, you need to press the Ctrl and A keys on the keyboard before pressing the Delete key. When this is done, thetemporary files will be deleted.
We have tried to cover all the informationyou will require to fix QuickBooks Error 9997. If the error isstill a source of botheration, then call our certified experts at 1-800-761-1787.
