Users may run into Error 15311 in QuickBooks while setting up the updates for QuickBooks Desktop. This snag may also appear when a newer version of the QuickBooks application is being installed on the system. We shall go over all the different causes and resolutions to fix Error 15311 in QuickBooks payroll.

Reasons behind Error 15311 in QuickBooks

• QuickBooks Error 15311 may be caused when the source of the installation is corrupted.
• The system may be infected by viruses.
• Windows Registry might be damaged.
• Third party programs in the background are invoking QuickBooks payroll error 15311 by preventing various functionalities of the QuickBooks program.
• Windows firewall may have blacklisted the installation files for QuickBooks.

Troubleshooting steps for QuickBooks Payroll Error 15311

Follow the below given steps to rectify the QuickBooks payroll error 15311:

1^st Troubleshoot: Run Reboot.bat file

• Start off by logging out of QuickBooks.
• Right-click the QuickBooks icon, and choose Properties.
• Next, select the option to Open File Location.
• In the folder, look for Reboot.bat file.
• Right-click on the Reboot.bat file and choose the option to Run as Administrator.
• Wait until all QuickBooks files have been successfully reregistered by the Reboot file.
• Then a black command prompt window will open and close.
• Finally, give another shot at updating QuickBooks desktop.

2^nd Troubleshoot: Install the latest Digital Signature Certificate

• Go to the QuickBooks folder.
• Look for the QBW32.exe file.
• When located, right-click the file and choose Properties.
• Choose Details from the Digital Signature screen.
• Select the option to view certificate.
• In the General tab, choose the option to install certificate.
• The Certificate Import Wizard will show up on your screen.
• Install the certificate right-away.
• Next, choose Finish.
• Click on Ok when the message "The Import Was Successful" pops up.

3^rd Troubleshoot: Resetting QuickBooks updates

• Run QuickBooks.
• Click on the Help menu.
• Next, choose the Reset Updates checkbox in the Update Now option.
• Then, click on Get Updates.
• When the updates are downloaded, restart QuickBooks.
• Now, click on the Install Now option on the prompt that appears immediately upon restarting QuickBooks.
• Verify whether this strategy was successful in rooting out error 15311 in QuickBooks.

4^th Troubleshoot: Provide the correct Service Key

• Open QuickBooks.
• Select the Employees menu.
• Click on My Payroll Service, then choose the Manage Service Keys option.
• After that, click Edit and double-check the key.
• If the key is incorrect, remove it and type in the correct service key.
• Next, click on Finish.
• Restart the computer, try downloading the updates again.

5^th Troubleshoot: Modify the Internet Explorer

• First, ensure sure Internet Explorer is configured as the default browser.
• Next, confirm that the system time and date is correct.
• Open Internet Explorer.
• After that, click on Tools.
• Head to settings followed by Internet Options.
• Now, delete all temporary and cache files.
• Close I.E and open QuickBooks to retry the downloading of updates.

This was all about the various approaches to fix payroll Error 15311 in QuickBooks. If you have any unsolved queries or suggestions, just give our QuickBooks error support expert a call at the helpline i.e., 1-800-761-1787.